Shipping

Free Shipping within New Zealand -

Spend Over NZ $75

All orders are shipped from our New Zealand warehouse, which is now shipping under a new normal circumstance .We are currently experiencing delays in both processing & delivery times and we appreciate your continued patience while we work through our orders as quickly as possible.

Cost Delivery Estimate

  1. Tracked Courier Free for orders over $75
  2. $6.5 for orders under $75 : 1-3 working days from dispatch
  3. Click and Collect - FREE at Wellington Store: 1 working day

All orders are shipped with Courier Post and are fully traceable on their website. You can contact your local Courier Post branch if you have any questions regarding your shipment.

PROCESSING AND DELIVERY TIMEFRAMES

We aim to process your order as soon as possible within standard working hours. Once your order has been dispatched you will receive email confirmation which will include tracking details. During sale and holiday periods, processing of orders may be subject to delay and we ask you to allow a minimum of 2 working days for your order to be dispatched. Delivery timeframes are estimates and do not take into account processing times, or transit delays. Please note that delivery to rural addresses can result in longer delivery times.

*** international shipping cost will be calculate and shown upon the checkout page

CLICK AND COLLECT

Our free Click and Collect service for online orders is now available through Wellington store. We will process it for collection as soon as possible. You will receive a call from one of our team members once your order is ready to collect.

MISSING PARCELS

It is important you fill in your shipping address correctly when ordering. we cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.

QUESTIONS

If you have any questions regarding shipping rates, delivery timeframes, or if you need assistance in tracking your order, please email us at info@chiliwellington.com or call us on +64 27 9619548. We are open Mon-Sat 10:00am-5:00 (NZDT).